Frequently Asked Questions

1. What is mitabl?

mitabl is a community-driven platform that connects micook with people who love authentic home-cooked meals (mifoodi). Through the mitabl app, users can discover unique dishes, book dining experiences, or order takeaway from local micook listings.

2. In which countries is mitabl available?

mitabl initially launches in Australia, starting with Sydney. As the platform grows, we plan to expand to additional cities and countries. You will see available micook and dishes in the app once the service is active in your city.

3. Is mitabl a restaurant delivery service?

No. mitabl is not a traditional restaurant delivery platform. Instead, it connects users with independent micook offering authentic, home-prepared meals and dining experiences.

4. Are dine-in and takeaway both available?

Yes. Depending on the micook's preferences and setup, micook may offer:

• dine-in experiences
• takeaway meals
• pre-order meals

Availability varies by micook and listing.

5. How does mitabl ensure food safety?

mitabl requires micook to complete a verification process and follow applicable food safety guidelines before selling on the platform. Customers can also rely on ratings and reviews to evaluate micook and dishes.

6. How do reviews work?

After each order or dining experience, mifoodi can rate their experience and leave feedback. Reviews help maintain quality and help other mifoodi discover great micook.

7. Can I contact mitabl support?

Yes. If you need help with orders, payments, or account issues, you can contact support through the app or website.

8. How do I create an account as a customer?

Download the mitabl app and sign up using your email or phone number. Once your account is created, you can browse dishes, discover micook, and place orders.

9. Can I make several dine-in or takeaway requests?

Yes. You can place multiple orders or booking requests, depending on the availability of the micook. Each booking is confirmed individually by the micook.

10. How do I book a table for dine-in?

To book a dine-in experience:

1. Browse available micook
2. Select a micook offering dine-in
3. Choose the available date and time
4. Confirm the number of guests
5. Pay no-show reservation fees
6. Complete the booking through the app

You will receive confirmation once the micook accepts the request.

11. For how many members can a table be booked?

The maximum number of guests depends on the micook's capacity. Each listing clearly shows the maximum number of diners allowed for a particular experience.

12. Are payments in cash allowed?

No. mitabl payments are processed securely within the app. This ensures a safe and seamless experience for both customers and micook. Accepted payment methods include credit cards, debit cards, or supported digital payments. When you save a payment method, it is saved securely with Stripe. mitabl only stores a Stripe reference so you can use it later. We do not store your card number, CVC, or other financial information.

13. Can I cancel my booking?

Yes. Bookings can be canceled within the cancellation window shown in the app. Refund eligibility depends on the micook's cancellation policy and preparation status.

14. What happens if my micook cancels?

If a micook cancels your booking, you will be notified immediately and receive a full refund or the option to rebook another experience.

15. Can I contact the micook directly?

Once a booking is confirmed, you may be able to message the micook through the mitabl app for questions related to the meal or pickup instructions.

16. How do I become a micook?

To start selling food on mitabl:

1. Download the mitabl app
2. Apply to become a micook
3. Submit required verification details
4. Complete onboarding and food safety requirements
5. Create your menu and start receiving orders

17. How do I list my dishes?

After onboarding, you can add dishes to your menu by specifying:

• dish name and description
• price
• cuisine type
• preparation time
• availability schedule
• dine-in or takeaway options

18. Can I set my own prices?

Yes. micook control their menu pricing and availability.

19. Where can I find the contact details of my guests?

Once a booking is confirmed, you will see the guest details within the mitabl app under your booking dashboard. This ensures privacy while allowing you to coordinate with your guests if needed.

20. My guests didn't come for the dine-in. What should I do?

If guests fail to arrive within the waiting window specified in your booking policy, the booking will be marked as a no-show. Depending on the cancellation terms, the booking may still be eligible for reservation payout.

21. How do payments work for micook?

All payments are processed through the mitabl platform. After an order or dining experience is completed, your earnings (minus the platform commission) will be transferred to your registered payout account.

22. How much commission does mitabl charge?

mitabl operates on a commission-based model where a percentage is charged on each order processed through the platform. The commission rate depends on the total number of orders completed by a micook, following a tiered structure designed to reward higher-volume sellers.

23. Can I pause orders or change availability?

Yes. You can update your availability, pause orders, or modify your menu anytime through the micook dashboard.

24. How do ratings affect my profile?

Higher ratings improve your visibility and help more mifoodi discover your dishes. Consistently positive reviews help build trust and grow your customer base.